Tinstree customer service is always here to help you:
We will get back to you in 48 hours.
If you haven't received any email updates about your order, it's likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Tinstree to your safe list.
If you didn't receive an order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. First, check the Order Status page to see if your order exists. Enter your order number, email address, and billing zip/post code. Make sure to enter this information it was entered when the order was placed. If you aren't able to locate your order through the Order Status page, contact our customer service team with your name and email address used to place the order, and we can locate the order for you.
We believe in delivering excellent customer service and we are dedicated to satisfying our customers. Please don’t hesitate to contact our customer care whenever you need help in ordering, shipping, returns or have suggestions.
XINGZEZHI HK LIMITED
UNIT A1 OF UNIT A 11/F SUCCESS COMM BLDG 245-251 HENNESSY RD HONGKONG
(Note: This is not the return address, please contact customer service for Return & Exchange.)